Privacy policy

Knowledge, expertise, and trust are crucial pillars of the service by the PEACOC H2020 consortium constituted by the following partners: Tecnalia Research & Innovation, Centro Ricerche Fiat, TREEE, Comet Traitements, MONOLITHOS, FORD OTOSAN, MBN Nanomaterialia, 3DHUB, CEINNMAT, 6TMIC, ISL Group, University of Liège, Delft University of Technology, Flemish Institute for Technological Research (VITO), PNO Innovation, University of L’Aquila, ISTAC, ADMATEC and Johnson Matthey, and all group companies affiliated with the PNO Group holding B.V., in its role as website controller. We are committed to giving you clarity on how we handle your personal data and in this Privacy Statement, we inform you about our approach to handling and processing personal data. Rijswijk, March 1^st, 2021

1. Contact details

PNO Group holding B.V. (PNO Consultants B.V. / PNO) is the controller and is located at Laan van Zuid Hoorn 15, 2289 DC in Rijswijk. You can contact us by at +31 (0) 88-838 13 81, by e-mail at gdpr[at]pno[dot]group.

2. Who is this Privacy Statement applicable to?

This Privacy Statement applies to all persons whose personal data PNO processes, with the exception of persons working at PNO. Personal data means any data that contains information about persons through which those persons are identifiable. This Privacy Statement applies to:

potential stakeholders with whom the PEACOC Project has made or wants to make contact,
visitors to the website of PEACOC Project,
recipients of newsletters and commercial e-mails from PEACOC Project, and
any other person who contacts the PEACOC Project or whose personal data is processed by PNO through the PEACOC Project communication channels.

3. Which personal data do we process?

By processing personal data we mean: collecting, recording, organizing, storing, updating, modifying, retrieving, consulting, using, providing by means of forwarding, distribution, or any other form of posting, bringing together, linking together, and to protect, erase or destroy your personal data. We process personal data that you have provided to us, personal data generated during your visit to our website and reading newsletters, and personal data that we have derived from other sources, such as business social media platforms and business cards previously exchanged. Personal information provided by you:

contact details and other personal data needed to handle your assignment and/or enquiries,
contact details and other personal data entered on contact forms or other web forms, and
contact information provided during introductory talks, events, seminars, etc., such as information on business cards.

Personal data obtained through- or generated by our website, electronic newsletters, or related technologies:

IP number,
your surfing behavior on the website, such as data about the first visit, previous visit and current visit, the pages viewed and the way in which the website is navigated, and
whether you open a newsletter or commercial e-mail and on which parts you click.

See our cookie policy Personal data obtained from other sources:

personal data available on public business social media platforms such as LinkedIn,
personal data obtained from the Trade Register of the Chamber of Commerce, and
personal data available on public business websites.

Our website may contain hyperlinks to websites of other parties and ‘social media buttons’. Nor are PNO and/or the PEACOC Project consortium members responsible for the content of those websites or the services of referred platforms. Neither are PNO and/or the PEACOC Project consortium members responsible for the privacy policy and the use of cookies on those websites and platforms.

4. What do we use your personal data for?

We use your personal data for different purposes. These are listed and elaborated on below:

Maintaining contact with you
Your contact data are kept in EU located relationship management system and may be used for the purpose of sending newsletters, updates, invitations to events and seminars and sending information you requested from us.
Improving our product and service information and carrying out targeted marketing campaigns.

Part of our service is to keep you informed with information that is relevant to you and your business. To make this possible, we combine and analyze the personal data available to us. On that basis, we determine which information and channels are relevant and which moments are most suitable for providing information or establishing contact. In marketing campaigns, we do not process special personal data or confidential data. If we would like to create a personal, individual customer profile, we will ask for your prior permission. Withdraw of consent is always possible. We analyze the following information:

Interaction data: Obtain personal data and contact between PEACOC Project consortium members and you. For example about your use of our website or supported applications. This also applies to offline interactions, such as how often and when there is contact between the PEACOC Project consortium members and you.
Behavioral data: Personal data that PNO, as website controller and the PEACOC Project conosrtium members processes about your behavior, such as your preferences, opinions, wishes and needs. We can derive this data from your surfing behavior on our website, reading our newsletters or by requesting information. But also through contact, incoming telephone calls and e-mail contact with our employees. Information obtained through tracking cookies, we collect and use only with your permission, which you can always withdraw. See our cookie policy.
Performing and analysing research on interlocutor satisfaction.
Creating user statistics. The user statistics of the website enable us to track the number of visitors, the duration of the visit, which parts of the website are being viewed and the click-behavior. It concerns generic reporting, without information about individuals. We use the information obtained to improve the website.

5. Security level

We protect personal data through technical and administrative security measures to minimize the risk of loss, misuse, unauthorized access, disclosure, and modification. You can think of security software such as a virus scanner and firewalls, a secure internet connection, encryption of data, and physical and administrative access controls to data and servers. The PNO IT and HR departments are ISO 27001 certified for the EGEN, ffiqs and Nehem processes where PNO processes sensitive, or large volumes of data.

6. Storage of personal data

We do not store your personal data for longer than is strictly necessary for the execution of the purposes. If legal regulations apply to the storage, the personal data will not be kept longer than prescribed by law.

7. Legal basis of the processing

We process personal data on the basis of one of the following legal grounds:

permission,
on the basis of an agreement or in the run up to the conclusion of an agreement,
legal obligation,
in connection with a legitimate interest.

A controller may only process personal data if this can be based on one of the limited enumerated legal grounds in the General Data Protection Regulation (AVG). The legal bases on which PNO Consultants and PEACOC Project consortium partners rely are:

Permission: If we have requested your permission to process your personal data and you have given this permission, then you also have the right to withdraw this consent.
Legal obligation: We only provide personal data to supervisors of investigative authorities if this is legally required. We will take measures in such cases that are reasonably necessary to ensure that your personal data is protected as good as possible.
Justified interest: We may also process personal data if we have a legitimate interest and do not therefore disproportionately infringe your privacy. For example, we use your contact information to invite you for seminars and events.

8. Processors

We may use service providers (processors) for the processing of your personal data that only process personal data in our order. We conclude a processing agreement with these processors that meets the requirements set by the General Data Protection Regulation (AVG). For example, we work with service providers that offer SaaS solutions (software as a service) or provide hosting services. Furthermore, there are ICT service providers who offer us support in keeping our systems safe and stable. We also use third-party services for sending newsletters and commercial e-mails. These are examples of parties that can be designated as (sub) processors as referred to in the General Data Protection Regulation (AVG).

Sometimes it is necessary to share your personal data with third parties, which – depending on the circumstances of the case – are necessary for the handling of your request. There are also legal obligations that lead to personal data being passed on to third parties. In the following cases personal data will be provided to third parties:

When processing a request, it may be necessary to share your personal data with third parties. For example when watching video sources on the PEACOC website, you agree with the cookies implied by the YouTube channel.
If a court decision obliges us to provide personal data to third parties, we will have to comply with this.
Your personal data will not be shared with third parties for commercial purposes. There is one exception to this. Sometimes the PEACOC Project organises a joint activity with another organization and/or other EU-funded initiatives such as events or seminars. In that case, only the necessary contact details are exchanged.

We never sell your personal data to third parties and do not make automated decisions that could have significant consequences for you.

10. If you have questions about your personal data

Every person can exercise certain rights with respect to his or her personal data on the basis of the law. This gives you the right to inspect, rectify and delete personal data. You can also object to the use of your data or request that the use be restricted. In certain cases, you can request your data and take it to another party. For all these questions contact us on +31 (0) 88-838 13 81 or by email via gdpr[at]pno[dot]group.

11. Complaints

If you have complaints about how we handle your personal data, you can contact us by sending a mail to gdpr[at]pno[dot]group or call +31 (0) 88-838 13 81. We are happy to help you find a solution within a period of four weeks after receiving your request. If that does not work, you can always contact the Dutch Data Protection Authority.

13. Changes

Developments go fast and as a result, there may also be changes in the personal data we request from you and the way in which we use your personal data. Regulations can also change. In that case, we will update this Privacy Statement. We, therefore, invite you to regularly check the Privacy Statement so that you are kept informed. In the event of major changes, we will also make you aware of this via our website. Last check by DPO, May 1^st, 2022